Cloud Cover Career Submission
We are currently seeking an IT support specialist.
Please read more about the position:
The ideal Cloud Cover technician is a team player with an amicable demeanor. This passionate, driven learner is resourceful, creative, and articulate. A natural goal setter, the right technician seeks constant improvement, both personally and professionally. Innately curious about how things work, this process-oriented individual isn’t afraid to ask questions and craves constant challenge. Willing to change gears on a moment’s notice, this adaptable technician takes ownership and sees projects through to completion.
This client-focused, service-minded professional easily prioritizes according to clients’ needs. This problem solver is willing to go outside of his/her normal job description and enjoys wearing many hats. The right person has an extreme passion for automation, the designs process, and enjoys writing script. He/she thrives on helping customers fix technology, and eagerly trains and educates the client in a congenial manner. The ideal candidate enjoys working with a growing company, is focused, punctual, and has an enthusiastic sense of humor.
The responsibilities and duties for all of our Support Technician positions include, but are not limited to, the following items:
Track time on client projects
Interact directly with clients – a mixture of remote work and on-site client visits in and around Columbus, OH
Basic wiring - terminate, tone and test network cables, install patch panels
Set up accounts, migrate on-prem Exchange to Office 365
Firewall configuration dealing with pfSense, SonicWall, and some Cisco Meraki - Mostly basic setup and port forwarding
Create, replicate and troubleshoot VMs, resize virtual hard disks, etc.
Create mailboxes, adjust quotas up to migrating to new versions of Exchange
PC troubleshooting, ordering, replacing parts, removing spyware. Install OS on a bare metal PC or VM
Active Directory (basic to advanced), including DHCP, DNS, NTFS permissions and basic PowerShell scripting
Wiring (basic to advanced) of wireless channels, RADIUS configuration, etc.
Telephone operations including adding long distance to a line, ordering cell phones from Verizon, TMobile or AT&T
Complete assigned daily tasks
Live in Columbus or Central, OH
Lift 30 pounds
Reliable transportation (must be willing and able to drive to different client sites.)
2 years’ work experience in tech field
Associate’s degree or equivalent work experience
Call center experience
Customer service experience
Managed Service Provider knowledge, experience (MSP)
4-year degree or equivalent work experience
What sets Cloud Cover apart from other employers?
Not a typical IT desk job
Work variety – a mix of wiring, writing script, etc.
Small company on a growth trajectory
Help define company processes as we scale
Growth and personal progress is encouraged and expected
Flexibility to advance yourself and your skills
Owner and leadership team value employee satisfaction
You get to affect client’s life for the better
Opportunity to impact team and clients
Schedule includes very few nights and weekends
Great snacks and coffee
Employees given ownership; not micromanaged
“You eat what you kill!” – ie the more you learn outside of work, the more that can be implemented at work
Progress is rewarded
Company training and conference trips – (including California, Florida)
Live our Core Values
Salary range for this position depends on your experience and skill level: 35K-75K with room for advancement. Must have excellent people, written and verbal skills as you would be communicating directly to our clients and representing our company. A professional appearance is required. Technical quiz and background check will be required of all applicants. Drug test must be passed before start date.