Cloud Cover Career Submission

We are currently seeking an IT support specialist.

Please read more about the position: 

The ideal Cloud Cover technician is a team player with an amicable demeanor.  This passionate, driven learner is resourceful, creative, and articulate.  A natural goal setter, the right technician seeks constant improvement, both personally and professionally. Innately curious about how things work, this process-oriented individual isn’t afraid to ask questions and craves constant challenge. Willing to change gears on a moment’s notice, this adaptable technician takes ownership and sees projects through to completion.

This client-focused, service-minded professional easily prioritizes according to clients’ needs. This problem solver is willing to go outside of his/her normal job description and enjoys wearing many hats.  The right person has an extreme passion for automation, the designs process, and enjoys writing script. He/she thrives on helping customers fix technology, and eagerly trains and educates the client in a congenial manner. The ideal candidate enjoys working with a growing company, is focused, punctual, and has an enthusiastic sense of humor.

Job Responsibilities:

The responsibilities and duties for all of our Support Technician positions include, but are not limited to, the following items:

  • Track time on client projects

  • Interact directly with clients – a mixture of remote work and on-site client visits in and around Columbus, OH

  • Basic wiring - terminate, tone and test network cables, install patch panels

  • Set up accounts, migrate on-prem  Exchange to Office 365

  • Firewall configuration dealing with pfSense, SonicWall, and some Cisco Meraki - Mostly basic setup and port forwarding

  • Create, replicate and troubleshoot VMs, resize virtual hard disks, etc.

  • Create mailboxes, adjust quotas up to migrating to new versions of Exchange

  • PC troubleshooting, ordering, replacing parts, removing spyware.  Install OS on a bare metal PC or VM

  • Active Directory (basic to advanced), including DHCP, DNS, NTFS permissions and basic PowerShell scripting

  • Wiring (basic to advanced) of wireless channels, RADIUS configuration, etc.

  • Telephone operations including adding long distance to a line, ordering cell phones from Verizon, TMobile or AT&T

  • Complete assigned daily tasks

Required

  • Live in Columbus or Central, OH

  • Lift 30 pounds

  • Reliable transportation (must be willing and able to drive to different client sites.)

Preferred

  • 2 years’ work experience in tech field

  • Associate’s degree or equivalent work experience

  • Call center experience

  • Customer service experience

Desired

  • Managed Service Provider knowledge, experience (MSP) 

  • Labtech

  • ConnectWise

  • 4-year degree or equivalent work experience

  • Cisco certifications

  • Microsoft certifications

What sets Cloud Cover apart from other employers?

  • Not a typical IT desk job

  • Work variety – a mix of wiring, writing script, etc.

  • Small company on a growth trajectory

  • Help define company processes as we scale

  • Growth and personal progress is encouraged and expected

  • Flexibility to advance yourself and your skills

  • Owner and leadership team value employee satisfaction

  • You get to affect client’s life for the better

  • Opportunity to impact team and clients

  • Schedule includes very few nights and weekends

  • Team-building events

  • Great snacks and coffee

  • Fun environment

  • Pleasant clients

  • Employees given ownership; not micromanaged

  • “You eat what you kill!” – ie the more you learn outside of work, the more that can be implemented at work

  • Progress is rewarded

  • Company training and conference trips – (including California, Florida)

  • Live our Core Values

    • Ownership

    • Resourceful

    • Teamwork

    • Progress

Salary range for this position depends on your experience and skill level: 35K-75K with room for advancement. Must have excellent people, written and verbal skills as you would be communicating directly to our clients and representing our company. A professional appearance is required. Technical quiz and background check will be required of all applicants. Drug test must be passed before start date.

Please submit your information to apply:

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