Cloud Cover Career Submission
We are currently seeking an IT Dispatcher
Please read more about the role:
The ideal Cloud Cover dispatcher is a team player with an amicable demeanor. This passionate, driven learner is resourceful, creative, and articulate. A natural goal setter, the right dispatcher seeks constant improvement, both personally and professionally. This process-oriented individual isn’t afraid to ask questions and craves constant challenge. Willing to change gears on a moment’s notice, this adaptable dispatcher takes ownership and sees projects through to completion.
This client-focused, service-minded professional easily prioritizes according to clients’ needs. This problem solver is willing to go outside of his/her normal job description and enjoys wearing many hats. He/she thrives on helping customers, their team, and eagerly assists in a congenial manner. The ideal candidate enjoys working with a growing company, is focused, punctual, and has an enthusiastic sense of humor.
The requirements for our IT Dispatcher position include, but are not limited to, the following items:
Dispatch and heavy phones
Create support tickets
Conduct account research
Create and maintain various reports
Handle basic office tasks
Scheduling support staff
Adjusting resources as needed
Properly triage support tickets
Quoting and tracking orders
Assisting in monthly invoicing
Duties and Responsibilities:
Overseeing customer interactions.
Proper recording and application of resources, management of outstanding tickets, and direct interfacing with customers on customer service interactions.
Support Management by providing timely and accurate support information.
Experience in IT dispatching is a plus.
Salary range for this position depends on your experience and skill level and can be a part time or full time role. Pay range is 15$ to 20$ per hour with room for advancement. Full time position includes benefits. Must have excellent people, written and verbal skills as you would be communicating directly to our clients and representing our company. A professional appearance is required. Background check will be required of all applicants. Drug test must be passed before start date.