Outsource Your Tech Support
When you outsource, it basically means you pay someone to hire support reps, train them, get resources and do everything that goes with it. Sure, you’re paying for calls to be routed overseas but in the end, with VOIP and less stringent telecom regulations, outsourcing your technical support is often cheaper than doing it yourself.
When it comes to the TCO of your technical support process, outsourcing manages to draw first blood without breaking a sweat. If the people cost adds up to the biggest hit in your tech support, outsourcing the team to a low-cost center half way across the globe might actually save you big numbers in the year-end report.
Verdict: If you have a people-centric business, outsourcing to a low-cost center might be a good idea.